Handling of complaints

A complaint is a written expression of dissatisfaction addressed to the Central Administration in the name of the UCITS or in the name the Management Company and to which the UCITS or the Management Company has to reply.

If there is no doubt that the communication is a complaint, the file shall immediately be sent to the Compliance Officer who will take charge of the ad hoc investigations.

Please note that asking for information is not considered as a complaint.

Procedure: